Help

Help FAQs

• How do I know if my application has been received?
  • When we receive your application, your application status will change to 'Submitted'

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• Can you send me a paper application pack?
  • We encourage all users to complete applications through our online recruitment system. It is easy to follow and simple to use. If however you have specific requirements related to a disability please contact humanresources@stokecoll.ac.uk

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• How do I save an application for later?
  • Your application will be saved each time you complete a section and click the ‘save’ or ‘save and continue’ button. Your application can be modified at any time up to the closing date for the vacancy.
    To delete an application for a vacancy you no longer wish to apply for, click the delete icon.

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• How do I return to a saved application?
  • When you are able to continue with your application, simply log back in and click the 'My Applications' link on the left-hand side of the screen. A list of applications you have started will be shown.
    To continue with your application, click the 'view' icon. You will be returned to the Application Checklist page where you can continue with your application.

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• How do I amend my application after I have submitted it?
  • Unfortunately, once you have submitted your application form online you cannot change your details. Please contact humanresources@stokecoll.ac.uk

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• How will I know the outcome of my application?
  • The time that we will take to respond to candidates will vary for each post depending on how many applications we receive. However, all candidates will be notified as to the outcome of their application within a few weeks of the closing date.

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• How do I preview my application before submitting it?
  • At any point in the process, you can view a printable summary of the information you have entered. Click the 'Preview' button on the Application Checklist page.
    Your application will open in a new window. Once you have finished viewing your application, close the window to return to your application.

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• How do I withdraw my application?
  • If you have submitted an application and no longer wish to be considered for the position, please contact humanresources@stokecoll.ac.uk.

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Technical FAQs

• How do I log in?
  • To log in enter your email address and password and click the 'Login' button in the Login section to the right-hand side of the page. If you have not registered before, you will need to do so by clicking on the 'Register Now' button. This will take you to the registration details page. Please note that you will need to tick the box to confirm that you have read and agreed to our Terms of Use. When the form is completed click the ‘Register’ button to register your details and create a login account. Once you have registered you will be able to log in using your email address and password.

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• What do I do if I have forgotten my password?
  • If you have forgotten your password you may request a password reminder by clicking ‘forgotten password’. Simply input your email address and an email will be sent to you.

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• Why do I need to register to apply for a job?
  • Registration ensures that site users are aware of the Terms of Use for the website and it also provides access to a personalised area of the website, 'My Applications', which enables you to more easily manage your applications with the College.
    The benefits of registering are;
  • Submitted applications are automatically saved and are available for printing.
  • You can monitor the progress of your applications.
  • Once you have submitted your first application, it becomes available to re-use as a basis for future applications, which means that you will not need to re-enter all of your information again.

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• Is there a way I can be alerted to your job opportunities?
  • If you would like to receive personalised job alerts from us please click on the ‘Jobs By Email’ link on the left hand side of the page. Here you can filter the type of jobs you would like to be alerted to.

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• My login email address/password doesn't work?
  • In order to access your online account you need to supply your email address and password so that the system can authenticate and confirm you are who you say you are and that you have access to the details you will be trying to retrieve. Therefore your email address and password must exactly match the information we have held in our system.
    The most common reasons for not being able to login are because you have either entered your email address, password or both incorrectly. Check to make sure that the information you supplied is correct and remember that the passwords are case sensitive.
    If you know that your email address is correct and you simply can't remember your password, you can follow the ‘forgotten password’ procedure.

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• I have a new email address. How do I change my login?
  • If you no longer use the email address you gave us please contact humanresources@stokecoll.ac.uk with your old and new email addresses. We will update the system with your new email address.

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• What types of files can I attach in the additional information section?
  • Some vacancies may ask you to attach files to your application or you may want to attach additional information in support of your application. You can do so in the 'Additional Information’ section.
    You may upload any of the following file types; .doc, .docx, .pdf, .txt, .jpg, .jpeg and .rtf. A maximum of 5 files each up to 2MB in size may be attached. Other types of file will not be accepted by the system.

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Contact Details

• Who do I contact about a specific job?
  • If you have any questions about a specific role you would like to apply for i.e. selection criteria or post duties please contact 01782 208208 and ask for the head of department in which the post is based. The department details can be found on the job advert.

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• Who do I contact if I am experiencing any difficulties using the system?
  • If you encounter any difficulties when using the online application form, or if you have other questions about how to apply which are not addressed above, please contact us at humanresources@stokecoll.ac.uk or by telephone on 01782 603626. You will be asked to confirm your name, the vacancy you are applying for, and provide a brief description of your problem.

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• Who do I contact if I want to provide feedback about the application process?
  • We would like to welcome any feedback you have on our application process. Please forward you comments to humanresources@stokecoll.ac.uk

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